Tech-savvy governments to embrace ‘Gov 2.0′
“Gov 2.0 will replace e-gov as governments seek to gain additional value from citizen interaction and business transactions,” Teresa Bozzelli, chief operating officer and managing director of Government Insights, which produced the report, said in a statement.
Governments are expected to increasingly use social networking and other Web 2.0 innovations as a means of fostering greater participation and dialogue with their citizens, as well as encouraging more effective intra-government communication.
Research vice president at analyst firm Gartner, Richard Harris, told ZDNet Australia: “A lot of Web 2.0 applications will allow government to change the nature of what they can do in terms of interaction, but apart from the technical side of things there will be a greater focus on improving the business of government.”
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