War and Peace

Monday, April 7th, 2008

War and Peace is like the trunk of one of Leo Tolstoy’s
beloved oaks, fed by invisible roots and producing numerous
branches that keep on spreading.
Among the hidden feeders were the fair copies produced by his
wife Sonya, who every night would transcribe her husband’s daily
scribblings; in the morning Tolstoy would seize on the pile of new
pages, cross out most of their contents, give characters different
names, move whole passages around, change plot-lines, and leave
another pile of illegible scrawls for Sonya to recopy the next
night - after she had checked the servants, supplies and accounts,
fed the baby and put the older children to bed.
Ilyusha, their second son, calculated that his mother’s
transcriptions would add to up seven complete copies of the
1000-page novel.
The tree’s many branches include several well-known English
translations, starting in 1904 with the pioneering work of
Constance Garnett, who gave us a wonderfully ladylike version of
the over-the-top Russian. Rosemary Edmonds ruled the Penguin roost
for many years, revising her 1957 version in 1978.
Two more appeared this century; notable was Andrew Bromfield’s
2006 translation of a shorter War and Peace, sometimes
mistaken for an abridgement. In fact this was the earliest draft of
the epic novel, innocent of the many additions that Tolstoy
incorporated every time he revised it, and meticulously pieced
together over 50 years by a researcher at the Tolstoy Museum House
in Moscow.
Containing “more peace and less war”, it was printed by the
Soviet Academy of Sciences in 1983, and also by a private publisher
at his own expense in February 2000.
Then, in 2007, along came the husband and wife team of Richard
Pevear and Larissa Volokhonsky, who without lifting a finger
fulfilled the latest stipulation for all translation. According to
the professionals, there should be two people working on every
text, one a native speaker of the target language, and the other of
the original.
A furniture maker in New York married to a Russian emigre,
Pevear had previously worked in French, Italian and Spanish, but
knew no Russian. Volokhonsky, born in Leningrad, had studied
English in her hometown. Between them they decided to have a bash
at Dostoevsky’s The Brothers Karamazov after Volokhonsky ,
looking over her husband’s shoulder as he read David Magarshack’s
translation, kept finding fault with it. They decided to test
“their” method on three chapters: 1) Volokhonsky makes a strictly
literary translation with copious notes; 2) Pevear puts it into
good English, constantly consulting Pevear as to accuracy; and 3)
he reads his final version aloud while she follows the Russian
text.
Despite this brilliant methodology, the three sample chapters
were rejected by both Random House and Oxford University Press.
Highly praised by academics Pevear personally contacted, they
nevertheless found favour with only one small publisher, who
offered the couple $US1000 for the full job. When they pointed out
that this could take up to five years, he upped the offer to
$US6000. Fortunately, they also got a substantial government grant,
and after the translation was published, to great acclaim, in 1990,
were able to devote themselves to 15 more classics of Russian
literature.
Their Anna Karenina, first published by Penguin in
2000, received a huge boost four years later when Oprah Winfrey
chose it for her Book of the Month Club. Sales soared. (There was
even a spin-off for this reviewer. Trying to access my emails in an
Italian internet cafe, I almost deleted some “spam” from an unknown
“Harpo” in the US. It was in fact a commission to contribute an
article on the subject “Anna Karenina and Adultery” to the
Book-club website. Harpo - Oprah spelt backwards, dummy - is the
name of the Winfrey production company.)
Pevear-Volokhonsky (hereinafter P-V) are essentially guided by
fidelity to the original language, understood in the broadest
sense. For example: a great many of the conversations in War
and Peace are conducted in French, reflecting the aspirations
of the Russian nobility, but a custom Tolstoy personally
disapproved of.
Several translators have put these into English along with the
Russian, thus eliding the snobbery the French is designed to
express. P-V follow Tolstoy by providing footnote translations of
the French passages.
Now in their 60s and living in France because it is cheaper, the
couple have observed that when people speak they often stumble and
mix their metaphors. Translators usually correct characters who do
the same, but “We don’t”. Most translators also try to smooth out
Tolstoy’s own idiosyncratic, plain-speaking language, in which he
doesn’t care how often he repeats a word if he really wants to make
a point or delineate a character (Napoleon’s effete “small white
hands”; “the little princess with the short upper lip”, an
instantly recognisable feature borrowed from his cousin’s
wife).
Orlando Figes has pointed out that in a paragraph where Tolstoy
uses the past tense of the verb plakat, to weep, seven times,
earlier translators have been unable to refrain from varying it
with “cried” or “broke into tears’. The P-Vs are made of sterner
stuff.
I had always been suspicious of the anglicisation of the speech
defect of Nikolai’s army friend Major Denisov. Sure, he is unable
to pronounce his “r”s, but should he say “wabbit” for “rabbit”,
when the Russian suggests a more guttural sound? P-V’s solutions is
“ghr”, as in “the Ghrat”, the nickname of a disliked officer. It
may not trip off the tongue like “Wat”, but it does avoid
out-of-character foppishness.
The new translation has been extravagantly praised, as it
thoroughly deserves, but even granting its superiority, will it
sell enough copies? (If that is what counts these days.) The whole
P-V body of work is doing quite nicely thank you, so well in fact
that this War and Peace is sold at an amazingly low price.
A splendidly handsome hardback with fine pages and clear print, it
is a joy in every way. And that includes Tolstoy’s story.
Judith Armstrong, author of The Unsaid Anna Karenina
(Macmillan, 1988), is writing a novel based on the life of Sonya
Tolstoy.

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Satyam Opens First Global Solutions Center (GSC) in Egypt

Monday, April 7th, 2008

Satyam, global business and information technology services company, announced the inauguration of its Global Solutions Center (GSC) in Egypt. The GSC, located in Smart Village, Giza, will employ about 300 professionals to serve as a major technological development and software support for Satyam’s customers in the Middle East, North Africa and European region.

As a part of the company globalization spree, the GSC is Satyam 28th globally and the 14th in the Asia-Pacific, Middle East, India and Africa region. The GSC is a state-of-the art center spanning 2,100 sq. meters and facilities include 2 training labs, video conferencing, high-speed networks and 24 hours connectivity to all other global locations, claims Satyam.

As the cornerstone of Satyam strategy in the region, the 300-seater GSC will mainly house locals and is going to be headed by Mohamed Embaby, an Egyptian national. The GSC aims to train locals and create more jobs for them.ur investments in the Middle East and North African markets are in line with our larger globalization strategy, said B. Rama Raju, Co-founder and CEO of Satyam. he Egyptian Government has been extremely supportive of our expansion plans in the country, and we are committed to giving back something to the Egyptian economy. Raju also pointed out that Satyam is building world-class Global Solution Centres (GSC) across the world, in line with its strategy to strengthen its presence globally.According to the company, as part of its active presence in the regional IT arena, Satyam has recently pioneered the virtually integrated delivery model 2.0 (VIGDM), which renders services from multiple locations across the globe in real time.

In addition to its established regional offices in Kuwait, Bahrain, Qatar, Oman, KSA and Jordan, the company has also recently launched its global delivery campuses in China and Malaysia. Following the inauguration of its GSC in Egypt, Satyam is currently looking at Saudi Arabia as a viable market for a second GSC in the region.

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Patients rate local hospitals

Monday, April 7th, 2008

WASHINGTON What do former patients think about the care they received at your local hospitals? The government wants to make it easier for you to find out.Federal health officials in recent years have made strides to improve transparency in health care. But measuring how well hospitals do their job can be technical. New patient satisfaction scores, which went online Friday, cover basic premises that just about every hospital patient and their family members can understand.For example:-Did doctors treat patients with courtesy and respect?-How often were the room and bathroom cleaned?-Was the area around the room quiet?-Did the patient get immediate help after pressing a call button?Those questions were included in a survey used to evaluate more than 2,500 hospitals around the country.”You don’t have to be a technical expert to understand this information and its implications,” said Joyce Dubow, senior adviser at the AARP, the senior advocacy group. “If you ask somebody whether they were cared for with respect, they get that.”Health and Human Services Secretary Mike Leavitt said consumers - and the Medicare program - pay for care whether it’s good or not. Informing consumers about how well a hospital performs a particular task or how much it charges for a particular service will serve as incentives for health care providers to do better.”The current sector is all about volume,” Leavitt said. “The future is about value.”The government’s Web site, http://www.hospitalcompare.hhs.gov, lets consumers compare up to three hospitals. Users will be able to see the scores for such things as how often nurses communicated well with their patients; hospitals nationwide averaged 73 percent on that particular question. Consumers will also be able to see how well the average hospital in their state fared on each question.The data was collected by hospitals from a random sample of patients from October 2006 and June 2007. The government led development of the survey, which was administered 48 hours to six weeks after the patients were discharged.Federal officials said they recognize that patients needing emergency care won’t use the comparison Web site, nor should they. However, more than 60 percent of all patients go to a hospital for elective procedures.The site will also help hospitals focus improvements where patients feel it is most needed, said Rich Umbdenstock, president and CEO of the American Hospital Association.”Ultimately, this tool benefits everyone,” Umbdenstock said.Overall, federal officials said rural hospitals seemed to fare better than urban ones when it came several measures of patient satisfaction.”I think that has to do with rural hospitals being more of a fabric of the community,” said Herb Kuhn, acting deputy administrator at the Centers for Medicare and Medicaid Services.Officials acknowledge that few consumers compare quality information about insurance plans, hospitals and other providers to make decisions about their care. A recent Kaiser Family Foundation survey estimated that fewer than one in five patients did. However, that’s an increase from 12 percent in 2000.Leavitt acknowledged that the government’s efforts to evaluate the quality of health care are lacking. He likened the current situation to the earliest of video games, a table tennis game called Pong.”We’re not very good at this, but we’re making a lot of progress,” he said.

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3G iPhone plans good news for Aust

Saturday, April 5th, 2008

With local mobile carriers rushing to convert their subscribers from 2G to faster broadband-like 3G services, the lack of a 3G-enabled model is viewed by analysts as the key impediment to releasing the device in Australia.
Analyst firm IDC said Australians wanted more than a large screen and great web browser and the appeal of an iPhone without 3G connectivity would be limited to die-hard Apple fans and the fashion conscious.
It would appear highly unlikely that a 2G iPhone [would] be released in Australia, with Telstra focusing all efforts to migrate subscribers onto Next G and Optus and Vodafone both building national 3G networks this year. The 2G market in Australia is shrinking fast, IDC telecommunications analyst Mark Novosel said.
In 2009 the number of 3G subscribers in Australia will outstrip 2G subscribers. By the end of 2009 56.6 per cent of all mobile subscribers in Australia will be on one of four 3G networks.
Apple has said the iPhone will be launched in Australia this year, but has yet to pin down an exact date.
In a research note sent to investors late last week, Bank of America financial analyst Scott Craig said channel investigations showed a 3G iPhone would be produced in small numbers in May followed by a larger production run in June.
The note came after Dow Jones Newswires reported that Taiwans Hon Hai Precision Industry, the largest contract manufacturer of electronics in the world, had won an exclusive contract to make a new version of the iPhone. It cited a person familiar with the situation.
As well, a Hon Hai official told the news service that the company was in talks with Apple for the supply of a more advanced version of the current iPhone.
Similarly, Taiwans Commercial Times reported, without citing sources, that Hon Hai had been competing with other manufacturers for the 3G iPhone contract.
This week, Piper Jaffray analyst Gene Munster said he expected Apple would introduce a 3G iPhone within the next 3 to 6 months.
The upcoming annual Apple developers conference, scheduled to begin in San Francisco on June 9, could be an opportune time for Apple CEO Steve Jobs to unveil the device.
Jobs said battery life issues prevented the company from releasing a 3G model from the outset but he has indicated he would like to build in 3G support when the time is right.
In November last year, Randall Stephenson, the chief executive of AT%26amp;T, Apples exclusive iPhone carrier partner in the US, confirmed a 3G iPhone would land some time this year.
IDC has forecast that Australian iPhone shipments would commence in the third quarter of this calendar year, but predicted the device would comprise only 3.5 per cent of the Australian mobile phone market.
Apple stores across the US are experiencing iPhone shortages, and some have interpreted that to mean Apple is running down its existing stock to prepare for the launch of a new model.
Jaffray said of all possible explanations there was an 80 per cent chance that a new version of the iPhone is coming earlier than anticipated.
But some say the shortage is simply due to stellar demand for the device, particularly from countries where the iPhone has yet to launch. Many, Australians included, have imported the device and, using various unauthorised yet easy to perform hacks, unlocked it for use on their local networks.
Telstra was widely rumoured to be Apples iPhone carrier partner in Australia until January when Optus emerged as the dark horse.
Thailands largest mobile operator, Advanced Info Service (AIS), said it was negotiating a deal with Apple to bring the iPhone to Asia.
The telcos chief marketing officer, Sanchai Thiewprasertkul , told the Bangkok Post that AIS was collaborating with Singapore Telecom (SingTel) and Optus to launch the iPhone throughout the region.
Optus is a wholly owned subsidiary of SingTel, and SingTel owns 21.4 per cent of AIS.
Yet even before the local iPhone launch is announced, Telstras Sensis is already gearing up to create mobile applications specifically for the device. It has advertised for a business analyst to create iPhone search applications.

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Patients rate local hospitals

Saturday, April 5th, 2008

WASHINGTON What do former patients think about the care they received at your local hospitals? The government wants to make it easier for you to find out.Federal health officials in recent years have made strides to improve transparency in health care. But measuring how well hospitals do their job can be technical. New patient satisfaction scores, which went online Friday, cover basic premises that just about every hospital patient and their family members can understand.For example:-Did doctors treat patients with courtesy and respect?-How often were the room and bathroom cleaned?-Was the area around the room quiet?-Did the patient get immediate help after pressing a call button?Those questions were included in a survey used to evaluate more than 2,500 hospitals around the country.”You don’t have to be a technical expert to understand this information and its implications,” said Joyce Dubow, senior adviser at the AARP, the senior advocacy group. “If you ask somebody whether they were cared for with respect, they get that.”Health and Human Services Secretary Mike Leavitt said consumers - and the Medicare program - pay for care whether it’s good or not. Informing consumers about how well a hospital performs a particular task or how much it charges for a particular service will serve as incentives for health care providers to do better.”The current sector is all about volume,” Leavitt said. “The future is about value.”The government’s Web site, http://www.hospitalcompare.hhs.gov, lets consumers compare up to three hospitals. Users will be able to see the scores for such things as how often nurses communicated well with their patients; hospitals nationwide averaged 73 percent on that particular question. Consumers will also be able to see how well the average hospital in their state fared on each question.The data was collected by hospitals from a random sample of patients from October 2006 and June 2007. The government led development of the survey, which was administered 48 hours to six weeks after the patients were discharged.Federal officials said they recognize that patients needing emergency care won’t use the comparison Web site, nor should they. However, more than 60 percent of all patients go to a hospital for elective procedures.The site will also help hospitals focus improvements where patients feel it is most needed, said Rich Umbdenstock, president and CEO of the American Hospital Association.”Ultimately, this tool benefits everyone,” Umbdenstock said.Overall, federal officials said rural hospitals seemed to fare better than urban ones when it came several measures of patient satisfaction.”I think that has to do with rural hospitals being more of a fabric of the community,” said Herb Kuhn, acting deputy administrator at the Centers for Medicare and Medicaid Services.Officials acknowledge that few consumers compare quality information about insurance plans, hospitals and other providers to make decisions about their care. A recent Kaiser Family Foundation survey estimated that fewer than one in five patients did. However, that’s an increase from 12 percent in 2000.Leavitt acknowledged that the government’s efforts to evaluate the quality of health care are lacking. He likened the current situation to the earliest of video games, a table tennis game called Pong.”We’re not very good at this, but we’re making a lot of progress,” he said.

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Website shares NZ with the world

Wednesday, April 2nd, 2008

Ben Crawfords user-generated website, which allows members to create blogs, and post photos, Share My NZ www.sharemynz.co.nz was nominated for the 2007 Telecommunications Users Association of New Zealand (TUANZ) Internet Awards in the newly created user-generated content category.
However, the website lost out to MTVs Jackass the Game at the awards ceremony last month.
Auckland-based Mr Crawford, who grew up on the family farm in Edendale, said the idea for the website came to him because he was unable to find a blog that could help him with his home renovations.
I was searching for DIY blogs but they were all American or UK based. It was frustrating because they werent relevant to what I was doing here in New Zealand, he said.
I thought wouldnt it be great if there was a website where kiwis could share stuff with each other and celebrate this great country we live in, so I set about creating one. With kiwi lingo and photos of jandals and fish %26amp; chips posted by users, the site is distinctly Kiwi.
All of the content is ranked by the sites members through a process called plugging, indicating to others if its worth reading, Mr Crawford said.
Topics on popular blogs have included investing in the real estate market, student life in Dunedin, accounts from the traditional OE, the 100 day weight loss challenge and of course sport, especially Wayne Barnes, the All Blacks referee in their World Cup quarter-final loss to France.
Bringing his dream to reality had been a family affair, Mr Crawford said.
His sister is responsible for the graphic design while his parents have helped get the project off the ground by becoming financial investors.
Web development company Zenago was contracted to bring the designs and dreams to reality after showing a great deal of professionalism and enthusiasm for the job.

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Virtual Varsities

Wednesday, April 2nd, 2008

Quick guide to Second Life

What will varsity training look like in the future?
Take a class called Educ 122 from the University of Canterburys Dr Mick Grimley and youll learn about memory, information processing and cognitive learning theory through a series of 50-minute video games. They have a narrative storyline that draws students in, Grimley says. Its novel. Its 3-D. Its fun.
Design students at Victoria University, in Wellington, make films in an internet-based virtual world called Second Life. They build virtual sets and direct virtual actors in front of virtual film crews.
Its about making films with invisible data made visible through virtual experience and alternative narratives, says Marcia Lyons, Vics Digital Media Design programme director. I see it as a Renaissance, a creative cross-pollination of ideas in a networked environment that makes connecting with collaborative partners possible.
Last year, the Texas-based New Media Consortium, which is comprised of 250 international universities, museums and research centres that study media technologies, predicted that educational video games and virtual world classrooms would become mainstream teaching tools in the next two to five years. As the digital natives — kids who grew up with digital technology — enter university, teaching methods will have to keep pace with their interactive world.
Lyons explains that the digital generation was born into experiencing the world through video games, laptops, iPods, mobile phones, the internet (and often several of these at one time).
They are not absorbing web content but creating it by writing blogs, designing websites, building MySpace portfolios and posting YouTube videos.
In virtual worlds such as Second Life, they are creating whole new identities for themselves.
Computer-savvy students will require more than diligent note-taking in a beige-coloured lecture theatre to connect with new ideas.
Harvards staff knows this. Swedens Royal Institute of Technology faculty knows this. So do lecturers at Japans University of Aizu. They are all developing and using serious games and Second Life as teaching tools. The University of Wisconsin at Madison and Massachusetts Institute of Technology offer degrees in designing serious games. Technology is a vehicle for education and weve got to move with the times, Grimley says.
In his modified version of Neverwinter Nights, olde worlde flute melodies accompany a questing student dressed in a purple tunic and leggings as he enters a medieval version of the University of Canterburys computer science building and approaches a sage dressed in monks robes.
An ogre, which represents traditional learning theories, appears stage right. Modern pedagogys knight in shining armour glows stage left.
Students are inspired towards the creative when at play. The music switches to trumpets when the sage and the student enter the ogres and knights minds to unravel their secret knowledge. The questing student speaks with them during this journey of discovery, and the sage asks the student what hes learned along the way.
When the student correctly answers the sages questions and solves her puzzles, he gathers totems that propel him from ignorance to wisdom and, twenty-four video games later, the semester ends. The novelty kept my interest and concentration levels at a relatively high intensity right throughout the duration of the course, says Russell Tomes, a computer science major at the University of Canterbury. Traditional lectures sometimes lack that kind of energy, he says.
Victoria University was the first in New Zealand to use Second Life as a teaching tool. When the design school decided to teach virtual film-making, it bought a piece of Second Life real estate — with real money and a real credit card — from Linden Labs, the San Francisco-based company that established Second Life. (An island with 16 virtual acres costs about 1700 real United States dollars — schools pay half — with 300 real US dollars per month in maintenance fees.)
Vic students and staff designed their own virtual personalities, called avatars, then logged onto Second Life at specified dates, times and places for Skype-linked lectures. As everyone interacted through their avatars, which could be human, animal or other, such as gingerbread men, no-one knew the avatars real-life identities.
The avatars split off into focus groups. Scriptwriters collaborated on dialogue. Set-builders rummaged through a virtual SuperShed to find construction materials.
Talent agents recruited other Second Life avatars as actors and actresses. Videographers visited the Second Life library to learn virtual programming skills.
There, the virtual librarian thumbed through her reference catalogue and found a real person with real, virtual programming experience. The librarian dispatched a real email to a real person; a PDF document with programming hints was returned to Vic students in minutes. They received a free camera to boot, and the obliging avatar scored a back-stage pass to watch the filming. Students are inspired towards the creative when at play, Lyons says. They are involved and engaged. They become inventive, less self-conscious.
As far as creating avatars goes, there are no rules that require appearance or personality to match real-life counterparts. Shy people can create extroverted avatars. Men can become women. And vice versa. Heterosexuals can become gay or lesbian. And vice versa. Disabled people can become able-bodied. And vice versa. In a virtual reality, anything is possible. Through their avatars, students can travel internationally and experience different cultures and social structures.
Because there are no boundaries, serious games and virtual classrooms can be adapted to any subject. The University of Minnesota uses its modified version of Neverwinter Nights to teach investigative journalism.
The free online came called Rich Man Game (www. rich mangame. com) pits players against each other to make business deals and increase their wealth. Los Angeles Otis College of Art and Design created a Second Life art gallery and sculpture garden where students and faculty can exhibit their work. An Indiana University telecommunications professor has developed The World of Shakespeare, which allows players to live and interact with other players in 17th century England.
Of course, university life, like all good things, must come to an end.
Graduation parties will give way to job interviews. Lyons says that companies are already approaching students to build commercially-viable Second Life versions of their companies. All jobs will have a virtual component in the next 10 years, she says.

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Microsoft visionary sees parallel world

Wednesday, April 2nd, 2008

Mundie, who took over as Microsofts lead visionary from co-founder Bill Gates in 2006, is preparing the company for a technology shift that he expects will be as big as the rise of the personal computer or the internet: parallel computing.
Its a lot easier for us to have a fairly accurate sense of what will happen and even make good technical progress toward achieving it, Mundie said in an interview last week. Almost everything we tried to do took longer than we expected.
The overseer of Microsofts $US7 billion ($NZ8.7 billion) research and development budget, Mundie knows firsthand how even promising technologies can take time to develop. After all, he has led Microsofts efforts in Web-based television and nontraditional forms of computing.
Parallel computing has been hyped for years as the next big thing in technology, allowing computers to run faster by dividing up tasks over multiple microprocessors instead of using a single processor to perform one task at a time.
The technologys full potential is almost unfathomable today, but it could lead to major advances in robotics or software applications that can translate documents in real time in multiple languages.
The computer industry has taken its first steps toward parallel computing in recent years by using multi-core chips, but Mundie said this is the tip of the iceberg.
To maximize computing horsepower, software makers will need to change how software programmers work. Only a handful of programmers in the world know how to write software code to divide computing tasks into chunks that can be processed at the same time instead of a traditional, linear, one-job-at-a-time approach.
A new programming language would be required, and could affect how almost every piece of software is written.
This problem will be hard, admitted Mundie, who worked on parallel computing as the head of supercomputer company Alliant Computer Systems before joining Microsoft. This challenge looms large over the next 5 to 10 years.
The shift to parallel computing was born out of necessity after processor speeds ran into heat and power limitations, forcing the semiconductor industry to assemble multiple cores, or electronic brains, on a single chip.
Intel and Advanced Micro Devices have already assembled chips with as many as four processors on a single chip. Tilera Corp, a Silicon Valley chip start-up, foresees a 1,000-core chip by 2014.
KILLER APPLICATIONS
Mundie, who assumed half of Gates job almost two years ago, sets the long-term technological direction for the company as the co-founder moves to a part-time role in July to focus on philanthropy. Ray Ozzie, chief software architect, sets the shorter-term agenda.
Mundie has at his disposal Microsofts research department with over 800 PhD researchers working on the new technology.
The research focuses on everything from Web search to simultaneous translation to touch-screen technology, but parallel computing is certainly among its top priorities because it will likely affect every part of Microsoft.
Computers about 100 times more powerful than now will emerge within 20 years, Mundie estimated, packing the capabilities of a corporate data center into a single die sitting inside a mobile phone or laptop.
A killer application will bring this computing power to the forefront, he said, just like what word processing and spreadsheets did for the PC and how e-mail and the Web browser popularized the internet.
Pushing a company as big as Microsoft %26ndash; with about 80,000 employees %26ndash; to look past historical strengths and traditional ways of doing things to focus on new technology is not easy.
Bill (Gates) and I have both talked at times over the years that you cant do these jobs unless you are an optimist, almost an extreme optimist because in a way you are fighting so many forces that are resistant to change, said Mundie.

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Patients rate local hospitals

Wednesday, April 2nd, 2008

WASHINGTON What do former patients think about the care they received at your local hospitals? The government wants to make it easier for you to find out.Federal health officials in recent years have made strides to improve transparency in health care. But measuring how well hospitals do their job can be technical. New patient satisfaction scores, which went online Friday, cover basic premises that just about every hospital patient and their family members can understand.For example:-Did doctors treat patients with courtesy and respect?-How often were the room and bathroom cleaned?-Was the area around the room quiet?-Did the patient get immediate help after pressing a call button?Those questions were included in a survey used to evaluate more than 2,500 hospitals around the country.”You don’t have to be a technical expert to understand this information and its implications,” said Joyce Dubow, senior adviser at the AARP, the senior advocacy group. “If you ask somebody whether they were cared for with respect, they get that.”Health and Human Services Secretary Mike Leavitt said consumers - and the Medicare program - pay for care whether it’s good or not. Informing consumers about how well a hospital performs a particular task or how much it charges for a particular service will serve as incentives for health care providers to do better.”The current sector is all about volume,” Leavitt said. “The future is about value.”The government’s Web site, http://www.hospitalcompare.hhs.gov, lets consumers compare up to three hospitals. Users will be able to see the scores for such things as how often nurses communicated well with their patients; hospitals nationwide averaged 73 percent on that particular question. Consumers will also be able to see how well the average hospital in their state fared on each question.The data was collected by hospitals from a random sample of patients from October 2006 and June 2007. The government led development of the survey, which was administered 48 hours to six weeks after the patients were discharged.Federal officials said they recognize that patients needing emergency care won’t use the comparison Web site, nor should they. However, more than 60 percent of all patients go to a hospital for elective procedures.The site will also help hospitals focus improvements where patients feel it is most needed, said Rich Umbdenstock, president and CEO of the American Hospital Association.”Ultimately, this tool benefits everyone,” Umbdenstock said.Overall, federal officials said rural hospitals seemed to fare better than urban ones when it came several measures of patient satisfaction.”I think that has to do with rural hospitals being more of a fabric of the community,” said Herb Kuhn, acting deputy administrator at the Centers for Medicare and Medicaid Services.Officials acknowledge that few consumers compare quality information about insurance plans, hospitals and other providers to make decisions about their care. A recent Kaiser Family Foundation survey estimated that fewer than one in five patients did. However, that’s an increase from 12 percent in 2000.Leavitt acknowledged that the government’s efforts to evaluate the quality of health care are lacking. He likened the current situation to the earliest of video games, a table tennis game called Pong.”We’re not very good at this, but we’re making a lot of progress,” he said.

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Automaker Tata’s presence already felt

Wednesday, April 2nd, 2008

DETROIT Tata Motors, the Indian automaker that’s about to burst on the global scene as the new owner of Jaguar and Land Rover and a long-term partner for Ford Motor Co., is the other face of globalization.It is a foreign company that employs hundreds of people in Detroit and plans to boost its workforce substantially in the region over the next three years.”We are adding people in Detroit,” said Warren Harris, chief executive officer of Tata’s Michigan-based Incat engineering group.At a time when the common perception is that Indian companies pay low wages and pilfer good-paying jobs from the United States, Incat just won a contract for its employees in Oakland County, Mich., to develop a new vehicle platform from the ground up for a Chinese automaker.Incat’s engineers in Michigan work with about 350 customers, including Chrysler, Ford and Nissan, suppliers and non automotive companies, including Boeing, Bose and Gulfstream, said Kevin Fisher, vice president for engineering and design.”If you’re in the car business, Detroit’s the center. This is where you want to be,” Fisher said at Incat’s engineering and design center. He added that the Oakland County offices are “in the late stages” of negotiations to run development of a new platform - from design to sales launch - for another Asian automaker.The Michigan offices work with facilities in England, Thailand and India to provide round-the-clock engineering on everything from body panels to powertrain development.Incat also is negotiating contracts to bring work for several aerospace engineering projects to its offices in the Michigan cities of Troy and Novi.Tata Motors and Incat are arms of the Tata Group, a conglomerate that employs 289,500 people worldwide, does business in more than 80 countries and accounts for 3.2 percent of India’s gross domestic product. The group has 19,500 North American workers.The company is listed on the New York Stock Exchange and traces its origins to the 1860s, when Jamsetji Tata opened a trading company. He moved on to manufacturing, opening a textile factory in central India in 1874 and a steel company in 1907.Members of the Tata family have run the business through most of its 144 years, but two-thirds of its stock is held by two charitable foundations Jamsetji Tata set up.Tata’s businesses include: Tata Motors, the largest Indian manufacturer of cars and commercial vehicles; Tata Steel, one of the world’s biggest steelmakers; information technology services whose jobs include running Chrysler LLC’s dealer Web sites; and luxury hotels, including the Pierre overlooking Central Park in New York City.Incat handles an increasing amount of engineering work for automakers from Detroit, Europe, India, Japan and China.Employment at Incat’s Novi headquarters and Troy engineering center grew by 130 in the last year, to 500 today. The workforce there should hit 900 to 1,200 by 2011 as Incat adds business, Harris said.Incat is part of Tata Technologies, the engineering business that the group set up to handle Tata Motors’ engineering and product development.Tata Motors is a relative newcomer, opening shop in 1945 building railway engines and heavy-duty trucks. It introduced its first passenger car, the Indica compact, at the 1998 Geneva auto show.Tata Motors also is the most visible part of the company, gaining worldwide prominence this year with the introduction of its $2,500 Nano - a subcompact developed to be India’s Model T, the car that puts the nation on wheels - and its pending purchase of Jaguar and Land Rover from Ford.The sale should be final in a few weeks.Tata sold 580,280 vehicles in its most recent fiscal year, which ended March 31, 2007. About 60 percent of its sales were commercial vehicles. Nearly 91 percent of its sales were in India, where it holds 64 percent of the truck business and a second-place 17 percent in the car market to Suzuki’s Indian unit, Maruti.But Tata’s domestic ranking is likely to change. Initial capacity for the Nano is 250,000 cars a year, and Tata Motors managing director Ravi Kant said output can rise to 450,000 a year “fairly quickly.” Tata also just introduced a new pickup that it developed with Fiat, and new versions of the Indica and its Sumo Grande SUV. It expects to add production of at least 200,000 units a year of its new Ace small van.Despite the hubbub surrounding the Nano and Jaguar-Land Rover, Kant knows Tata Motors has a long way to go before it can compete in developed markets.”We are working to increase our strength in the Indian market,” he said, “and create an international footprint in other markets - markets that are behind India or slightly ahead in their development.”The company’s core capabilities are low cost, reliability and repairability, Kant said. However, Tata’s cars lack the sophistication, comfort and performance necessary to compete with established automakers.Tata will gain some of those things from long-term agreements it is expected to sign with Ford to ensure Jaguar and Land Rover get the engines, electronics and other technologies they’ll need to compete with the likes of BMW, Cadillac, Lexus and Mercedes-Benz.Incat, which has a 20-year history of working with companies like Chrysler, Ford, Jaguar and Volvo, also will play a role, Harris said.”Mr. Kant has told us not to focus so much on time and cost, but to concentrate on quality,” engineering parts and systems for Tata, Harris said. “In the past, Indian customers had lower expectations for fit, quality, ride and handling, but the presence of global automakers has set a new benchmark that every indigenous Indian company is driving toward.”Ratan Tata, chairman of Tata Motors and the Tata Group, “has aspirations of becoming a global player,” Harris said. “He knows the company must be driven by the standards of global excellence.”

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