zembly Provides Social Context for Web Development

Friday, July 4th, 2008

The future of application development might be becoming a little more social. Sun certainly hopes so, and has launched zembly, a new collaboration platform for writing small, and lightweight web applications. It’s a promising start, squarely aimed at small, long-tail developers, and a new approach to collaborative development over the web. Challenges remain, such as the long-term reliability of third-party application hosting and the findability of small long-tail applications on large platforms.
 
I was able to demo zembly, which attempts to lower the barrier of entry to writing applications for social platforms such as Facebook, Meebo, OpenSocial and the iPhone by sharing services and widgets and came away impressed with its focus on ease of use and belief in a new development process.  zembly is working to create a social setting for developers to share components between applications a “wiki for live, editable code that is more than just about trivial widgets, but rather about full-fledged social applications that can tap into the social graph and reach millions of users”.
 
Applications are written in javascript, rely on a widget / web service development model, and have an extensive architecture for securely managing developer credentials so that you can share outbound service calls without sharing your credentials.  These widgets and services can be shared, or cloned (forked) from other developers and carry a full change log with them, so you can freeze your dependencies to a given version.  The system makes source control and component sharing simpler for the uninitiated than tools like Git and Subversion that can be difficult to learn.
 
zembly hopes that network effects will kick in, as the service will be most successful if users trust others on the system, and share components freely - something that has been hard to accomplish even in large corporate development teams.  If successful, it will be this feature that distinguishes zembly from Google App Engine and other competitors.

Despite these concerns, as someone who sometimes needs a little peer pressure and social support to get started on development projects, I’ll be following zembly as they build out their community-oriented features and work to deliver on their promise to wiki-fy web development, and I’ll be looking forward to sharing code with friends online.

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Helpstream Announces Summer 2008 Release

Monday, June 16th, 2008

Helpstream, a leading provider of on-demand collaborative customer service solutions, today announced the general availability of the Helpstream Summer 2008 release, which contains over 130 enhancements to help companies understand customer attitudes, tap into community knowledge, and build winning relationships. By further integrating case management, knowledge management, and community collaboration, companies can leverage the power and familiarity of the Web to engage their customers in a rich, collaborative self service experience.

“Many companies turn to call deflection as a way to deal with increasing service demand, but in doing so they fail to engage the customer at a point where their attitudes and needs are conspicuously obvious,” said Anthony Nemelka, CEO of Helpstream. “By placing Community at the forefront of customer service, Helpstream enables anyone in a company or its community to be an effective customer service agent. This truly modern approach significantly expands the pool of knowledge available to each user by leveraging the Internet for what it does best connecting people to information quickly and effectively.”

The challenge for many companies is that their interaction with customers is too often one dimensional centered on resolving issues and ending the interaction. Consumer familiarity with Web 2.0 tools has led to higher expectations. Helpstream provides a convenient and affordable alternative to this one-size-fits-all service approach and helps companies embrace the web-enabled world to build customer loyalty through relationships.

Helpstream is an approachable application designed to engage users in a company’s customer community with an easy to learn and use interface, while offering internal service organizations the same benefits combined with ease of administration and a low cost deployment model.

The Helpstream Summer 2008 release continues to build on this idea by leveraging end-user familiarity with common office productivity tools, such as email and calendaring software.

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The CIA Gets Social With Web 2.0 Collaboration Tools

Wednesday, June 11th, 2008

Call them the spies who came in from the cold. Two CIA employees discussed to a point the government agency’s Web 2.0 project, Intellipedia, at the Enterprise 2.0 conference in Boston this week.

While you wouldn’t think that the CIA has evangelists, that’s how Sean Dennehy, chief of the CIA’s Intellipedia Development and Don Burke from the CIA’s Directorate of Science and Technology, described themselves. Both talked about how they went about creating a secure Web 2.0 environment for the intelligence community.

In a video interview with new media consultant David Spark of N.Y.-based Spark Media Solutions, Dennehy described Intellipedia as a Wiki available on three networks a top secret network, a secret network and a sensitive but unclassified network available to the intelligence community.

“Something that’s very important to make clear is that these are intelligence community tools and not necessarily CIA tools,” Dennehy said. “We are encouraging the adoption of these tools but they are community-based and provided by what’s known as the DNI or director of national intelligence.”

“He laid the philosophical groundwork for how the world is changing under our feet and what we need to do to adapt to that reality,” said Dennehy. “We wanted to know how to improve communications within the CIA and disparate intelligence organizations.”

Of course, there are differences between Wikipedia and Intellipedia. All edits are attributable and are not limited to being an encyclopedia. And also unlike Wikipedia, there are also many contributors from different agencies with attributable points of view.

The evangelists said Intellipedia is still in the nascent stage and initially met with resistance from a lot of naysayers in the intelligence community. Dennehy described these hesitant users as having “Wikipause.”

“A person has to go through that process of taking the courage to hit “return,” to submit their information to the platform and then see the benefit later,” he said. “It’s an act of faith actually to start publishing to the platform.”

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Mobile web’s second coming heralded

Sunday, May 25th, 2008

Speaking at the annual Thinking Digital IT conference in Gateshead, representatives from handset manufacturers and mobile operators argued that flat rate tariffs, greater interoperability and new technologies like GPS have accelerated usage and spurred the a new dawn for the mobile web

“This is the second chance for everyone to deliver on the promise of the late 90s,” said mobile strategist and ex-O2 executive, Bradley de Souza.

“Then, it was premature from a technology perspective, the marketing didn’t line up with what was being delivered and although there was collaboration from the developer community, the stars didn’t align.”

Mark Selby, vice president of sales and industry collaboration at Nokia, argued that the operators’ walled garden approach to browsing is also collapsing, leading to greater take-up of the mobile web. Some Nokia figures point to data usage on smart phones nearing 90 percent of total usage, he added.

“Our research shows that the amount of time people are browsing, accessing and uploading content is incredible,” said Selby.

Others commented that good content holds the key to the success of the mobile web. Vikesh Patel, European general manager for products at Motorola, said that uptake will rocket “if you get the content right and people want it”.

“There are a lot of people [in the industry] with different opinions,” he added. “The network operators don’t want to be just bit pipes but it really needs developers to feed the ecosystem to grow it.”

De Souza argued that mobile platform providers and other stakeholders need to be more open in order to facilitate and encourage the developer community.

“On the Symbian platform the developers can’t even get their test apps onto users’ phones to gauge their usability,” he added. “Microsoft has done well to [encourage openness] but it’s not well structured.”

Gerhard Grech, director of strategy and business development at Orange, agreed that content is king on the mobile, but argued that simplifying the presentation and accessibility to that content will be key to its popularity.

“You need to do something completely different in the way you present that content,” he explained. “Widgets are a good hybrid [technology] to catch people’s imagination – it’s where the interface, browser and service all comes together in a very compelling way.”

Motorola’s Patel added that widgets are a “great way to cut through the layers of menu” and open up the mobile web to users.

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Broadband Access Opens Doors To Networking Economic Development For Rural Areas

Tuesday, May 20th, 2008

The report, “Broadband Internet Use in Rural Pennsylvania,” examines broadband availability and adoption in four sectors health care, local government, education and business through case studies, interviews with key information-technology personnel and analysis of organizations’ Web sites. While the report focuses on Pennsylvania, their recommendations hold true for any state with a large rural population, according to the researchers.

“Broadband services offer a huge opportunity for rural areas with significant payback in terms of economic development and community revitalization,” said Amy Glasmeier, professor of geography and co-author of the report. “The Internet makes possible a whole range of processes which involve more than rapid access to information and which range from joint projects by municipalities and collaborations between schools to development of new business processes.”

According to the researchers, while the number of rural users of broadband Internet services has been steadily increasing, access to broadband is not universal in rural areas, and in some places, dial-up remains the only affordable option. While dial-up allows for electronic access to information, its slower speed and lower bandwidth capacity limit organizations from developing Internet-enabled processes and collaborations what the researchers distinguish as “transformative” uses.

For instance, with broadband Internet, rural hospitals could improve patient care by forging networks with urban hospitals to access their expertise and resources. Rural hospitals also could develop interactive processes such as online appointment scheduling, remote patient monitoring through biosignals and image data and videoconferencing between patients and doctors.

“Policy must consider ways to facilitate broadband deployment to do more than the status quo only slightly faster or with less face-to-face contact,” Glasmeier said.

But policy makers also need to recognize that there is no single solution to the challenges of broadband utilization. Programs need to be specific to their sectors and linked to the specific challenges facing individual sectors, the researchers assert.

Some interactive processes such as streaming of public meetings, tax payments, conversation forums and collaborative software for curriculum development which broadband Internet can facilitate for local governments and school districts are less relevant for businesses and hospitals, for instance.

The report’s co-authors are Chris Benner, associate professor at University of California-Davis; Chandrani Ohdedar, Ph.D. student, Penn State department of geography; and Lee Carpenter of the Penn State Children, Youth and Families Consortium.

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MindTouch releases new version of multi-language software

Wednesday, May 7th, 2008

MindTouch is releasing today a new version of its Deki Wiki open-source Wiki tool software which makes it much easier to manage web content in multiple languages.

The MindTouch Deki Wiki v8.05 is a Web Development based Wiki platform that lets web development teams build web pages that are much easier to create and maintain. One of its interesting new features is “polyglot support.” With it, a developer can use the Deki Wiki tool to post updates in multiple languages.

This means a web developer can integrate multiple languages into a single site, rather than create a separate site for each language. In addition, users visiting the site can search across all languages, with the search results prioritized to that user’s language.

The developer can use the tool to design a web page in English. They can then include a button that switches the user to that same page in another language. The user-interface for the page stays the Web Development same, but the words are in a different language.

Mozilla, maker of the Firefox web browser, plans on using Deki Wiki for the Mozilla Development Center, the site where Mozilla manages its community of developers. That’s important for open-source developers such as Mozilla, which has thousands of developers around the world.

“This is particularly good for Wiki-style collaborations,” said Aaron Fulkerson, CEO of San Diego, Calif.-based MindTouch, in an interview. It’s also good for platform companies who work with a variety of application developers as well as enterprises that are tapping their customers for development support.

Beyond polyglot support, the software also makes it easy for developers to upload images, videos and other files to a web site. It’s also easy to transform content from one kind of format to Web Development another, as needed to make the content compatible with a web page’s given design.

The 25-employee company started in 2005, released its first version in 2006 and then another version in 2007. Fulkerson said the company has bootstrapped the financing and is likely to delay raising a round of venture capital because the business growth is strong. He said the company gives away the tool for free but sells enterprise subscriptions for those who need support. The Web Development closest competitors are IBM and Oracle’s BEA.

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Sun Microsystems Joins Liferay Open Source Community

Wednesday, May 7th, 2008

Provider of the leading enterprise open source portal, today announced that Sun Microsystems will formally be joining the Liferay open source community and will continue to contribute to the development of Liferay Portal.

Sun’s participation in Liferay’s community will result in enhanced development of enterprise Web 2.0 features and optimized performance for Liferay Portal in combination with Sun’s family of products.

Sun and Liferay plan to separately market and sell products and services based on their collaboration. Sun plans to use core elements of Liferay Portal 5.0 as the foundation for Sun’s next generation web development and collaboration platform.

In addition, Liferay will continue to offer the full suite of professional services and support for all platforms it already offers its customers.

“Sun’s participation in Liferay’s community is an indication of our community’s strength and the quality of the software we’ve produced,” said Bryan Cheung, Liferay’s CEO. “Our commitment to open standards means Liferay easily integrates with the Sun family of products. We are pleased that Sun has chosen to participate with us in building great software to serve our communities.”

“Collaborating and innovating with the Liferay community is an exciting project as we develop the right Web 2.0 tools and technologies for participants in the Network Economy,” said Karen Tegan Padir, Vice President of engineering, Software Infrastructure, Sun Microsystems.

“It’s clear that open source is the right approach and the communities that create them are increasingly interconnected and play a role in next generation platforms.”

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Fiften years of the web

Saturday, May 3rd, 2008

On that date Cern, put the web in the public domain, “thereby ensuring that the world would have a single system for accessing the Internet, instead of a Microsoft Web, a Macintosh Web and who knows, perhaps even an Amstrad Web,” argues Gillies, who by the way is director of communications for Cern.

Cern’s Tim Berners-Lee recognized the need to manage the data on the web in a simpler way than the complex protocols that had limited the Internet to academics and government bureaucrats.

Encouraged by his bosses, he created the first browser on a NeXT computer using URLs, HTML and HTTP protocols.

Berners-Lee went on to head up the MIT-based World Wide Web Consortium that sets global standards for the web. Recently, he said that even after 15 years of existence and 165 million websites around the world the web is “still in its infancy.”

Berners’Lee argues that the web’s ability to engender collaboration could one day see the web being used to help manage the planet.

“What’s exciting is that people are building new social systems, new systems of review, new systems of governance.

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Public Radio Tries to Reignite Its Public

Sunday, April 27th, 2008

PUBLIC radio is drawing its largest audience ever, some 28 million listeners nationwide each week. But if it’s a golden era, you wouldn’t know it from the frenetic activity to remake the genre.

In WNYC’s antiquated downtown Manhattan studios, the veteran National Public Radio and NBC journalist John Hockenberry and his co-host, Adaora Udoji, formerly of CNN, are rehearsing to find a comfortable rapport for their new live morning news program, which begins Monday. Flush from a $2 million Knight Foundation grant, this program, “The Takeaway” is designed with it partner, Public Radio International, and collaborators including The New York Times, the BBC World Service and the Boston public station WGBH, to be a stark counterpoint to the taped interviews on NPR’s venerable “Morning Edition.”

In the Chicago area, an 11-month-old FM station, :Vocalo, never mentions that it is affiliated with Chicago Public Radio. There’s no “All Things Considered” or “Car Talk”; instead hosts weave together interviews, commentary, reports and music, culled from user submissions to a companion Web site, vocalo.org.

NPR itself started the Web-radio hybrid “Bryant Park Project” last fall, hoping younger listeners would like to hear lively hosts banter about news and culture. And NPR’s year-old midday talk show “Tell Me More,” anchored by the former “Nightline” correspondent Michel Martin, aims at diverse new voices.

The urgency to find new formats is driven by audience research that can be read as glass half-empty or half-full. The 28 million weekly public radio listeners recorded by Arbitron in spring 2007 topped the previous high of 27.5 million in 2004. But the research also showed that the listeners were tuning in for shorter periods.

Public radio “had an enormous surge in listening over about a 10-year period from the mid ’90s up through about 2003, principally driven by a huge response to public radio’s news and information programming,” said Tom Thomas, co-chief executive officer of the Station Resource Group, a public radio consortium. But since 2003 “the audience has essentially been flat,” he said.

To address this, the consortium recently received a Corporation for Public Broadcasting grant to identify ways to get the audience growing again, and “Everything is on the table,” Mr. Thomas said.

Last year some 1,400 people entered the Public Radio Talent Quest, an online search for new hosts run by the Public Radio Exchange, a Web site, prx.org, where independent radio producers market their content. None of the three winners — a science blogger, a slam poet and a nonprofit executive who is a storyteller — reflect that typical public radio sound, said Jake Shapiro, the exchange’s executive director.

Executives stress that the new programming won’t abandon in-depth news, just “get away from a tone that feels too clubby,” said Graham Griffith, executive producer of “The Takeaway.” Nor do they want to tinker with existing programs; they just want more options for more people.

“A lot of the research that guided public radio’s direction in the last 30 years focused on us discovering a niche we could serve and serve well,” of highly educated, news-craving listeners, said Maxie Jackson, WNYC’s senior director for program development. But, he added, that formula “didn’t appeal to people of color.” He called it an issue of tonality.

“The Takeaway,” Mr. Jackson said, could be a model. It will be interactive, he said, and multicultural, with “voices, perspectives, contributors and stories that are relevant to a wide swath of people.” Its tone, he said, “has to be more compelling, with more verve.”

“People want to feel that the hosts are committed to the topic,” he added.

At a recent run-through, an Iowa State University economist discussed global food riots, and an assistant professor at Morehouse College dissected the Atlanta Ballet’s collaboration with the hip-hop star Big Boi. Listeners were encouraged to comment online about how fuel costs would affect vacation plans.

The morning hours where radio thrives have become a battleground, even though NPR’s “Morning Edition,” with 12.9 million listeners a week, is the second-most-listened to national radio program, behind Rush Limbaugh’s.

NPR itself created “Bryant Park Project” because the organization is “mission-driven, and if we can reach more people, great,” said Ellen Weiss, NPR’s vice president for news.

The program had a tough start. One host, Luke Burbank, quit just before the first day, Oct. 1, although he didn’t leave until mid-December. The Remaining host, Alison Stewart, is on maternity leave. Online listening is growing, and with few broadcast stations carrying the program, a plan to go Internet-only has been discussed. Ms. Weiss said that would not happen but declined to discuss coming changes.

Meanwhile in February, with competition looming, NPR cut the fees to carry “Morning Edition” that stations had long complained about by a total of $5 million (to take effect next fiscal year).

Still, stations in Boston, Cape Cod, Baltimore, Miami and across Wisconsin have committed to give “The Takeaway” a try, although “Morning Edition” will still be widely available in those places. On WNYC “Morning Edition” will shrink to five hours between the AM and FM stations, to make way for two hours of “The Takeaway.”

By June 30 the new program will be broadcasting four hours daily, although not all stations will carry the whole thing. Mr. Griffith envisions “The Takeaway” as a “breakfast table,” where a nationwide conversation can take place. Mr. Hockenberry uses a more high-tech metaphor, calling it in an interview “a massive multiplayer game, the rules and title of which are, basically, curiosity.”

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UMass project aims to ASSIST aging population

Sunday, April 27th, 2008

University of Massachusetts scientists have developed a new robot friend just for Grandma and Grandpa.

The “uBOT-5” can dial 911, do household chores, remind elders to take their meds and allow health-care workers and loved-ones to pay virtual visits via a built-in Web video monitor.

“In the next couple of years, there’s going to be an explosion of robots like this that I think are going to come pretty close to being ready for home use,” said Patrick Deegan, a graduate student at UMass-Amherst’s Laboratory for Perceptual Robotics and member of the uBOT-5 devlopment project ASSIST. The university announced the robot’s development this month.

A market for the robot is being created by U.S. demographics that will see 77 million baby boomers set to retire in the next 30 years - straining the resources of a health-care field charged with caring for an elderly population that far outnumbers those of past generations.

“We’d like to see a robot like the uBOT-5 being used in controlled situations like hospitals or nursing homes in the next five years,” Deegan said.

The uBOT-5 - equipped with a Web cam, a microphone and a touch-screen - allows doctors and other medical professionals to check on patients remotely. The robot also can apply a digital stethoscope to transmit information to doctors or EMTs.

While the uBOT-5 is far from cute and cuddly, its design is inspired by human anatomy, said Deegan.

With an an array of sensors that act as eyes and ears, the robot can detect human activity and “sense” when something is amiss, such as a fall. Its two Segway-style wheels mimic human legs, giving it greater dexterity than the clunkier, bottom-heavy robots found in many science labs today, he said.

The robot was developed in collaboration with western Massachusetts elder-care centers, which allowed the uBOT team to learn about the preferences of potential users - a preference for a robot that can do chores, for instance.

“They’ll provide the comfort of keeping your house clean, emptying the dishwasher or picking up the trash,” Deegan said.

The robot is now in the research and development phase. The university owns the intellectual property, but Deegan and his team are launching a company and hope to commercialize the robot for in-home use.

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